Yes. Ethical production is fundamental to who we are. We work exclusively with family-run workshops that meet strict ethical labour standards and use traditional craft techniques. Every artisan is paid fairly, and every piece is hand-signed by the person who made it. We are a certified B Corporation, which means our practices are independently verified.

Duffle&Co is a New Zealand brand, independently owned and operated. Our personalisation takes place in the Kāpiti Coast, NZ, and our products are crafted in artisan workshops in Bali and Erode, India. Our repairs are carried out in Mount Maunganui, New Zealand.

B Corp certification is awarded by the non-profit B Lab to businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability. We have held this certification since November 2017.

Duffle&Co was founded in 2015 by Danny and Kai. In 2025, Bee Stevenson, a creative director and socially conscious entrepreneur, acquired the brand and continues to run it as an independent New Zealand family business.

Every Duffle&Co piece has a hang tag hand-signed by the artisan who made it, and a QR code on the label linked to blockchain traceability. Scan it to see the full supply chain journey of your product.

We recommend using a cleaning and caring leather lotion for moisturising and repairing any scuffs that may occur during use. If you can find one with beeswax in that gives a lovely finish. We prefer to use Woly's Creme Essentielle. Apply with a soft clean cloth in circular motions, and leave it to dry out of the sun. We recommend doing this every few months to maintain the look and feel of the leather. Remember leather bags are just like shoes! They need maintaining and caring for to age well.

For more information on caring for your Duffle&Co, and for alternative materials, click here.

We are often asked which products fit a 15” laptop. These products include the 15” laptop sleeve, the McCarty Tote, the Bri Tote, the Forrest Satchel, the Daniel Satchel, and all Duffle Bags. Some also fit 16" laptops and MacBooks. Check the product pages or start an online chat with us if you have any further size questions.

The Bradley Backpack fits a 13” laptop as does our 13" laptop sleeve and all our totes.

Our Rose and Zahra bags don’t fit laptops, but they do fit books and smaller iPads beautifully. For those who want a compact piece like the Cooke, this product fits your essential cards, keys and cash, whilst fitting into the palm of your hand and easily in a pocket.

Returns are easy if you want to check a size at home.

We’re so glad you’re curious about this one. Most companies use plastic to protect product during the shipping process, but we thought, why not give our customers a little extra bonus product and ditch the plastic along the way? There are so many ways to use your cotton tote bag:

1. Camera bag
2. For travel toiletries
3. To store your hair dryer, straightener, or curler
4. To untangle all your chargers and keep tech safe
5. As a laundry bag when you are on the go.

Let us know what you use your cotton duffle bag for and tag us on social media! Read more ideas as to how to use your drawstring bag here.

We are partnered with Eden Reforestation Projects to help us contribute to longerm regeneration projects from every online purchase that is made. We work with them in landscape restoration, that generates environmental, socioeconomic, and biodiversity benefits in critical landscapes around the world. Read more here.

Our hang tags have been carefully designed so that they don't use plastic and can be recycled along with your paper recycling. The string can be removed and reused. The cotton drawstring bag is there to store your bag when not in use, or reuse for something else. (Get some ideas here). For sending your Duffle&Co pieces, we use R3'S compostable mail bags. They are made from 100% biodegradable and compostable materials and have 40% less CO2 emissions compared to traditional plastics. Once used pop these mail bags in with your food scraps and garden waste. They will break down within 90 days in a compost environment. Note: Please make sure to remove all tape and labels first. We are also introducing R3's recycled plastic mail bags, as these are waterproof.

For larger corporate orders, we reuse cardboard boxes.

We use a range of responsibly sourced materials depending on the product that we make. From Recycled Canvas that is repurposed from car upholstery to Naked New Zealand leather to roll-end leather (which reduces waste). We also have access to Piñatex (pineapple leather), Desserto (cactus leather), and Mirum (plant-based leather). Each product page lists the specific materials used. Read more about our materials here.

Some are, some aren’t. We offer cotton canvas duffle bags and on request we make from plant-based leather alternatives like Piñatex and Desserto. Get in touch and we’ll help you find the right product.

Yes! We offer custom laser engraving of initials, names, and dates on many of our leather products. This is done on the Kāpiti Coast in New Zealand and usually adds just 1 or 2 days to your shipping timeline. Visit our Make It Personal collection to see what’s available or simply add your engraving request at checkout.

Every Duffle&Co piece has a hang tag hand-signed by the artisan who made it, and a QR code on the label linked to blockchain traceability. Scan it to see the full supply chain journey of your product.

Every purchase funds the restoration of 5 square metres of degraded land through our partner Eden Reforestation Projects. Eden focuses on long-term landscape restoration using high-quality indigenous species, supporting both biodiversity and local communities.

Our hang tags have been carefully designed so that they don't use plastic and can be recycled along with your paper recycling. The string can be removed and reused. The cotton drawstring bag is there to store your bag when not in use, or reuse for something else. (Get some ideas here). For sending your Duffle&Co pieces, we use R3'S compostable mail bags. They are made from 100% biodegradable and compostable materials and have 40% less CO2 emissions compared to traditional plastics. Once used pop these mail bags in with your food scraps and garden waste. They will break down within 90 days in a compost environment. Note: Please make sure to remove all tape and labels first. We are also introducing R3's recycled plastic mail bags, as these are waterproof.

For larger corporate orders, we reuse cardboard boxes.

We use a range of responsibly sourced materials depending on the product that we make. From Recycled Canvas that is repurposed from car upholstery to Naked New Zealand leather to roll-end leather (which reduces waste). We also have access to Piñatex (pineapple leather), Desserto (cactus leather), and Mirum (plant-based leather). Each product page lists the specific materials used. Read more about our materials here.

Rather than throwing away a worn or damaged bag, you can send it back to us for repair. We believe the most sustainable bag is the one you already own, and we’ll help yours last as long as possible. Visit our Repair Rewear page for details.

Every Duffle&Co piece gives a certain number of hours work to our artisans practicing their heritage craft. Your bag then has a hang tag hand-signed by the artisan who made it, and a QR code on the label linked to blockchain traceability. Scan it to see the full supply chain journey of your product.

Yes — free shipping on all orders within New Zealand. International shipping is also available including fast shipping to Australia; rates are calculated at checkout.

Yes, we ship worldwide. We accept multiple currencies including NZD, AUD, USD, GBP, and EUR.

Delivery usually takes between 1-3 business days in New Zealand. If you are based on North Island, please allow 1-4 working days. For international shipping and more information on shipping and delivery, please read more here.

No worries! We accept exchanges and returns within 21 days of dispatch of your order. This timeline begins the day your item is posted to you, shown by the tracking number.

To organise an exchange or return, email support@duffleandco.com. We will ask for proof of purchase and reason for exchange or return, then arrange next steps with you. For more information please follow these steps. Please note that for any Made To Order item, you only have 3 days from the date you purchase to change your mind for an exchange, as this is being made just for you.

This is our effort to ensure that your Duffle&Co piece stays in use as long as possible. Please read on here.

We recommend using a cleaning and caring leather lotion for moisturising and repairing any scuffs that may occur during use. If you can find one with beeswax in that gives a lovely finish. We prefer to use Woly's Creme Essentielle. Apply with a soft clean cloth in circular motions, and leave it to dry out of the sun. We recommend doing this every few months to maintain the look and feel of the leather. Remember leather bags are just like shoes! They need maintaining and caring for to age well.

For more information on caring for your Duffle&Co, and for alternative materials, click here.

We are often asked which products fit a 15” laptop. These products include the 15” laptop sleeve, the McCarty Tote, the Bri Tote, the Forrest Satchel, the Daniel Satchel, and all Duffle Bags. The Bradley Backpack fits a 13” laptop. Unfortunately, our Rose and Zahra bags don’t fit laptops, but they do fit books and smaller iPads beautifully. For those who want a compact piece like the Cooke, this product fits your essential cards, keys and cash, whilst fitting into the palm of your hand.

We’re so glad you’re curious about this one. Most companies use plastic to protect product during the shipping process, but we thought, why not give our customers a little extra bonus product and ditch the plastic along the way? There are so many ways to use your cotton tote bag:

1. Camera bag
2. For travel toiletries
3. To store your hair dryer, straightener, or curler
4. To untangle all your chargers and keep tech safe
5. As a laundry bag when you are on the go.

Let us know what you use your cotton duffle bag for and tag us on social media! Read more ideas as to how to use your drawstring bag here.

Our hang tags have been carefully designed so that they don't use plastic and can be recycled along with your paper recycling. The string can be removed and reused. The cotton drawstring bag is there to store your bag when not in use, or reuse for something else. (Get some ideas here). For sending your Duffle&Co pieces, we use R3'S compostable mail bags. They are made from 100% biodegradable and compostable materials and have 40% less CO2 emissions compared to traditional plastics. Once used pop these mail bags in with your food scraps and garden waste. They will break down within 90 days in a compost environment. Note: Please make sure to remove all tape and labels first. We are also introducing R3's recycled plastic mail bags, as these are waterproof.

For larger corporate orders, we reuse cardboard boxes.

Yes! We offer custom laser engraving of initials, names, and dates on many of our leather products. This is done on the Kāpiti Coast in New Zealand and usually adds just 1 or 2 days to your shipping timeline. Visit our Make It Personal collection to see what’s available or simply add your engraving request at checkout.

Please visit our Refunds page for full details on returns and exchanges.

Absolutely — it’s one of our specialities. We create bespoke, branded bags and accessories for gifts of merchandise for likeminded businesses across luxury travel, hospitality, real estate, and corporate services. Clients include The Hotel Britomart, Lake Hāwea Station, Mazda, and Southern Crossings. Get in touch directly to discuss your brief.

Yes. We offer custom embossing, custom branded organic cotton lining, canvas embroidery, laser engraving and branding on many of our products. Lead times vary depending on order size — contact us early, especially for event or seasonal deadlines.

Absolutely — it’s one of our specialities. We create bespoke, branded bags and accessories for gifts of merchandise for likeminded businesses across luxury travel, hospitality, real estate, and corporate services. Clients include The Hotel Britomart, Lake Hāwea Station, Mazda, and Southern Crossings. Get in touch directly to discuss your brief.

Yes. We offer custom embossing, custom branded organic cotton lining, canvas embroidery, laser engraving and branding on many of our products. Lead times vary depending on order size — contact us early, especially for event or seasonal deadlines.

Yes. Ethical production is fundamental to who we are. We work exclusively with family-run workshops that meet strict ethical labour standards and use traditional craft techniques. Every artisan is paid fairly, and every piece is hand-signed by the person who made it. We are a certified B Corporation, which means our practices are independently verified.

B Corp certification is awarded by the non-profit B Lab to businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability. We have held this certification since November 2017.

Every Duffle&Co piece has a hang tag hand-signed by the artisan who made it, and a QR code on the label linked to blockchain traceability. Scan it to see the full supply chain journey of your product.